tag:shippersoftware.statuspage.io,2005:/historyShipper Software Status - Incident History2020-07-15T15:24:20ZShipper Softwaretag:shippersoftware.statuspage.io,2005:Incident/46208942020-07-14T14:58:08Z2020-07-15T14:42:09ZThis is an example incident<p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>14:58</var> UTC</small><br><strong>Resolved</strong> - Empathize with those affected and let them know everything is operating as normal.</p><p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>14:48</var> UTC</small><br><strong>Monitoring</strong> - Let your users know once a fix is in place, and keep communication clear and precise.</p><p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>14:54</var> UTC</small><br><strong>Identified</strong> - As you continue to work through the incident, update your customers frequently.</p><p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>15:24</var> UTC</small><br><strong>Investigating</strong> - When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.</p>